Customer Service ABCThe F.A.C.E. ABC really is quite simple. If you practice the attitudes and skills covered below, you'll find that you will love your job and your customers will love you too!
A is for APPROACHABLE. Your customers want to deal with someone who they can approach for anything.
B is for BEING the BEST you can BE!
C is for CARING. When you care, it shows!
D is for DOING it right the first time.
E is for setting the proper EXPECTATIONS. Customers should know who, what, when, where and why.
F is for F.A.C.E. - The Governor's FIVE-STAR AWARD FOR CUSTOMER EXCELLENCE
G is for GENTLE. Always handle your customers with 'kid gloves'.
H is for Helpful. Customers appreciate it when you are willing to lend a hand.
I is for continuous IMPROVEMENT. We are all works-in-progress. We can improve ourselves daily.
J is for JOVIAL. Always have a sense of humour.
K is for KNOWLEDGEABLE. You can never know too much!
L is for LISTENING to your customer's needs and queries.
M is for MUST... You must always leave your customers with a lasting impression.
N is for NEVER saying NO to a customer. Always provide them with an alternative.
O is for an OPPORTUNITY to seize the moment and make your customers feel appreciated.
P is for POLITE. 'Please', 'Thank You' and 'I'm Sorry' can go a long way.
Q is for QUALITY. Always remember, it is about the quality of service that you provide.
R is for the customers who are always RIGHT, even when they're wrong.
S is for SMILE. Greet every customer with a smile; it is a universal message to let someone know they are welcome.
T is for TIMELINESS. Establish realistic turnaround times so that customers always know what to expect.
U is for UNDERSTANDING. Customers welcome it when you display thoughtfulness and consideration.
V is for VOICE. Speak clearly, pleasantly, and at a good pace. Your customers will thank you!
Y is for WHY... Customers want to know that you have the answers!
W is for a WINNING ATTITUDE... The more positive your outlook, the more favourable the results.
X is for EXCEPTIONAL service that proves that you will go the extra mile to help a customer.
Z is for ZEAL... It is contagious! When you have zeal, zest, enthusiasm and passion... it shows!
