Customer service is a critical factor in many successful organisations. Thus the Cayman Islands Government is committed to encouraging, recognising, and rewarding customer-service excellence, professionalism, and outstanding achievement at all levels throughout the Civil Service.
One measure of our success is determined by our delivery of world-class customer service. Developing and promoting world-class customer service standards throughout the Cayman Islands Government will enhance the reputation and prosperity of our Islands!
The Governor's Five-Star Award for Customer Excellence (F.A.C.E.) was initiated by His Excellency the Governor, Mr. Stuart Jack, CVO and launched in late 2007. The intent is to recognise customer service excellence displayed by civil servants and, by doing so, to also boost morale and raise productivity. The award will also highlight positive public perceptions of the civil service.
F.A.C.E. will be an annual program. All nominees who meet the F.A.C.E. criteria will receive certificates of achievement. Winners will receive the F.A.C.E. Award and a certificate of excellence. Winners will also be honoured with a reception at Government House.
